Kod: 04321114
Boomerang!
Autor Nick Drake-Knight
Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. I ... więcej
- Język:
Angielski - Oprawa: Miękka
- Liczba stron: 260
Wydawca: Pollinger in Print, 2007
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Opis
Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.
Szczegóły książki
Kategoria Książki po angielsku Society & social sciences Education Careers guidance
136.49 zł
- Pełny tytuł: Boomerang!
- Autor: Nick Drake-Knight
- Język: Angielski
- Oprawa: Miękka
- Liczba stron: 260
- EAN: 9781905665518
- ISBN: 1905665512
- ID: 04321114
- Wydawca: Pollinger in Print
- Waga: 330 g
- Wymiary: 216 × 142 × 14 mm
- Data wydania: 10. October 2007
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