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Book synopsis

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" §We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:§? Decipher the underlying structure of every difficult conversation§? Start a conversation without defensiveness§? Listen for the meaning of what is not said§? Stay balanced in the face of attacks and accusations§? Move from emotion to productive problem solving§

Book details

Book category Books in English Society & social sciences Psychology Social, group or collective psychology

• Full title: Difficult Conversations
• Subtitle: How to Discuss What Matters Most. Foreword by Roger Fisher
• Author: Douglas Stone, Bruce Patton, Sheila Heen
• Language: English
• Binding: Paperback
• Number of pages: 352
• EAN: 9780143118442
• ISBN: 0143118447
• ID: 05246793
• Publisher: Penguin Publishing Group
• Weight: 236 g
• Dimensions: 131 × 197 × 23 mm
• Date of publishing: 02. November 2010

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