This is Service Design Doing

Code: 02809213

This is Service Design Doing

by Adam Lawrence, Jakob Schneider, Marc Stinkdorn, Markus Edgar Hormess

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.

169.80

RRP: 217.73 zł

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Book synopsis

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.

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Book category Books in English Computing & information technology Computer science Human-computer interaction

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