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Opis

The award-winning book that gives readers a method for handling the increasingly-outrageous behavior of narcissists and high-conflict people at work. Increasingly, high-conflict people--especially narcissists and bullies--are showing up in the workplace. It's All Your Fault at Work! addresses ways of managing the behavior of high-conflict people (HCP). Based on Bill Eddy's high-conflict personality theory, the book explains how to recognize predictable patterns of behavior and illustrates with over a dozen examples the simple four-step C.A.R.S. method to calm the HCP, analyze options, respond to hostility, and set limits on extreme behavior. "This book belongs in every leader's library. Although I believe there's a pearl of good in everyone, some people's pearl is hard to find. You may not be able to change a high conflict personality, but by using Bill Eddy's and Georgi DiStefano's techniques, you'll be able to keep the focus on solutions rather than arguments." --Ken Blanchard, coauthor of The One Minute Manager(R) and Leading at a Higher Level

Szczegóły książki

Kategoria Książki po angielsku Society & social sciences Psychology

• Pełny tytuł: It's All Your Fault at Work!
• Podtytuł: Managing Narcissists and Other High-Conflict People
• Autor: Bill Eddy, L. Georgi DiStefano
• Język: Angielski
• Oprawa: Miękka
• Liczba stron: 244
• EAN: 9781936268665
• ISBN: 1936268663
• ID: 09496156
• Wydawca: HCI Press
• Waga: 297 g
• Wymiary: 215 × 139 × 15 mm
• Data wydania: 19. February 2015

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