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Więcej informacji o Service Design for Business - A Practical Guide to Optimizing the Customer Experience

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Opis

Service design offers a tangible and effective approach for organizations to employ to better respond to the needs and demands of their customers. "The Art of Services Design" shows how organizations can employ the creativity of a design approach and connect it to the real issues and needs of people in organizations who need tools to move their businesses forward. This highly visual book is a practical guide on how to respond to the customer experience challenge, by connecting the market factors to the organizational challenge through the lens of the customer.

Szczegóły książki

Kategoria Książki po angielsku Economics, finance, business & management Business & management Sales & marketing

• Pełny tytuł: Service Design for Business - A Practical Guide to Optimizing the Customer Experience
• Autor: Ben Reason, Lavrans Lovlie, Melvin Brand Flu
• Język: Angielski
• Oprawa: Twarda
• Liczba stron: 208
• EAN: 9781118988923
• ISBN: 1118988922
• ID: 09084815
• Wydawca: John Wiley & Sons Inc
• Waga: 390 g
• Wymiary: 163 × 237 × 20 mm
• Data wydania: 04. December 2015

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