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Opis

The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

Szczegóły książki

Kategoria Książki po angielsku Economics, finance, business & management Industry & industrial studies Media, information & communication industries

• Pełny tytuł: Service Level Manager
• Autor: John Sansbury
• Język: Angielski
• Oprawa: Miękka
• Liczba stron: 152
• EAN: 9781780172941
• ISBN: 178017294X
• ID: 09183129
• Wydawca: BCS Learning & Development Limited
• Waga: 172 g
• Wymiary: 198 × 129 × 9 mm
• Data wydania: 31. July 2017

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