Kontakt
Jak kupować
Dostawa
Doradca ds. zakupów
Effective Complaint Management
The Business Case for Customer Satisfaction
Angielski
219 b
Nawet do 30 dni na zwrot
Klienci kupili także
/
Miękka
309.54
zł
/
Miękka
54.74
zł
This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of migrating; accordingly, neglecting professional complaint management poses a considerable threat to customer relationships, sales and profits. The book offers a comprehensive management concept, which emphasizes direct contact with the complainant by employing complaint stimulation, acceptance, processing and reaction. Further, it discusses the relevant 'backstage' tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.
Informacje o książce
Angielski
Podaruj tę książkę jeszcze dziś
To łatwe
1 Dodaj książkę do koszyka i wybierz „dostarczyć jako prezent” 2 W odpowiedzi wyślemy Ci bon 3 Książka dotrze na adres obdarowanegoMogłoby Cię także zainteresować
Cześć! Jestem Libroamiko, Twój doradca książkowy.
Jak mogę Ci pomóc?