Emotional Intelligence at Work

The meeting was decided before you walked in.

Sarah Mitchell had the numbers, the slides, and the perfect plan. She lost the room in ninety seconds, and she never saw it coming.

What follows is the education nobody gives you. Told as one continuous story you won't want to put down, Emotional Intelligence at Work follows Sarah through eighteen months of ambushes, impossible personalities, furious customers, and career-deciding rooms, and hands you the exact tools she learns at every step.

By the last page, you will know how to:

• Read the meeting before the meeting, and stop being surprised in rooms that matter
• Decode difficult people using the five patterns behind almost every "impossible" colleague
• Map the real power structure your org chart never shows you
• Hold difficult conversations that repair relationships instead of detonating them
• Turn conflict into information, and angry customers into your strongest references
• Stay composed for sixty seconds in front of a furious executive, and for eight weeks through a crisis
• Build influence without authority, win over skeptics and silent resisters, and manage a difficult boss
• Develop the executive presence and communication that decide who gets the room's trust

Every technique comes with an honest ethical line: these tools build trust, they don't manufacture it. And every chapter ends compressed into a field guide you can reread in ten minutes before your own difficult meeting.

If you have ever replayed a meeting on the drive home wondering what just happened, this book was written for you. By the end, you'll be the one who can tell everyone else.

From the author of The Inner Ladder to the Top.