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This book analyzes the role of enterprise resource planning (ERP) and business intelligence (BI) systems in improving information system quality with the aid of an empirical analysis in the Italian context. Fundamental aspects of ERP are first addressed, with examination of critical success factors, the advantages and disadvantages of ERP systems, and ERP as a driver of alignment between management accounting and financial accounting information. Subsequent discussion of BI systems covers their relation to company needs and information system quality, their lifecycle, and, again, critical success factors for implementation and adoption. The focus then turns to a detailed empirical analysis designed to assess ERP and BI as tools to reduce information overload or underload in the Italian setting. Research design is fully explained and the practical implications of the results are assessed. The book will be of value for all who have an interest in the future of ERP and BI systems and their contribution to information quality.
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