Quality Management

This book contains seven chapters. The first chapter is an introduction to quality. It covers introduction, evolution of different quality concepts, definitions & dimensions of quality, understanding of quality management, inspection, quality assurance, quality control & philosophy of different quality guru. Chapter 2 describes quality engineering & management tools, techniques & standards. It covers 7 QC tools & 7 new management quality tools, 5S technique, KAIZEN, Poka Yoke, quality circles, cost of quality, quality management standards & quality awards. Chapter 3 describes total quality management. It covers introduction, definitions of TQM, characteristics and principles of TQM and advantages and barriers of TQM. Chapter 4 explains designing for quality, it covers concurrent engineering, quality function deployment and failure mode & effect analysis. Chapter 5 describes design of experiments, it covers introduction of DOE & taguchi approach, achieving robust design, steps in experimental design. Chapter 6 describes about JIT, lean manufacturing, agile manufacturing, world class manufacturing, TPM, benchmarking, BPR & six sigma. Chapter 7 describes quality in service sectors.