Kontakt
Jak kupować
Dostawa
Doradca ds. zakupów
Angielski
91 b
Nawet do 30 dni na zwrot
Klienci kupili także
/
Miękka
77.95
zł
/
Miękka
56.34
zł
/
Książka
59.72
zł
/
Twarda
219.54
zł
This book is a scientific comprehensive guide for managers to manage waiting time at both service and productive enterprises such as hotels, restaurants, airports, banks, hospitals, clinics, call centers, clubs, factories, etc. It contains definitions, theories, models, and practical cases which enable managers to recover waiting time effectively. This book is organized into five chapters: Chapter One presents the research problem, its importance, aims, and structure; Chapter Two includes a review of the literature related to waiting time satisfaction, and waiting time management; Chapter Three shows the research methodology; Chapter Four highlights the results of a survey, an operational standards manual and a statistical analysis; and Chapter Five provides the summary and conclusion of the study focusing on its main contributions on which recommendations for future research are based. After finishing this book, you will be able to define the causes of the prolonged waiting time, the correlation of the service waiting-time to customers' satisfaction, the critical waiting time, the optimal time standards, and the effective waiting-time management techniques.
Informacje o książce
Angielski
Podaruj tę książkę jeszcze dziś
To łatwe
1 Dodaj książkę do koszyka i wybierz „dostarczyć jako prezent” 2 W odpowiedzi wyślemy Ci bon 3 Książka dotrze na adres obdarowanegoMogłoby Cię także zainteresować
/
Miękka
124.67
zł
/
Miękka
1 334.40
zł
/
Twarda
404.67
zł
