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This book presents recent research and practice advances in the field of Service Science. It contains selected papers from the 2026 INFORMS International Conference on Service Science, held in Hangzhou, China from May 30 to June1, 2026. This book brings together a rich tapestry of theoretical insights, empirical investigations, and practical applications that reflect the dynamic interplay between intelligent technologies and sustainable service systems. It explores how AI and data are reshaping the foundations of modern society, with a particular focus on sustainability. It presents a wide range of topics, from the development of AI-driven smart cities and the transformation of traditional industries, to the ethical and governance challenges posed by intelligent systems.It also examines the role of AI in public health, the digital economy, and human-AI collaboration, while highlighting emerging frontiers such as quantum computing and data-driven decision-making.
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