Code: 09032421
Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
by James Merlino
Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, this book provides actionable lessons for any manager and business leader beyond healthcare. ... more
- Language:
English - Binding: Hardback
- Number of pages: 288
Publisher: McGraw-Hill Education - Europe, 2014
- More about this
169.23 zł
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Book synopsis
Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, this book provides actionable lessons for any manager and business leader beyond healthcare.
Book details
Book category Books in English Medicine Medicine: general issues Medical profession
169.23 zł
- Full title: Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
- Author: James Merlino
- Language: English
- Binding: Hardback
- Number of pages: 288
- EAN: 9780071833257
- ISBN: 0071833250
- ID: 09032421
- Publisher: McGraw-Hill Education - Europe
- Weight: 510 g
- Dimensions: 235 × 169 × 28 mm
- Date of publishing: 16. December 2014
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