Code: 06475528
Managing the Monkey
by Denise Winn
One in five workers are violently attacked or abused at work every year. This guide shows how to prevent conflict escalating out of control when dealing with angry customers, patients and clients, and, if it's too late for that, h ... more
- Language:
English - Binding: Paperback
- Number of pages: 148
Publisher: Human Givens Publishing Ltd, 1999
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Book synopsis
One in five workers are violently attacked or abused at work every year. This guide shows how to prevent conflict escalating out of control when dealing with angry customers, patients and clients, and, if it's too late for that, how to handle even the most frightening of situations safely.
Book details
Book category Books in English Economics, finance, business & management Business & management Management & management techniques
- Full title: Managing the Monkey
- Subtitle: How to Defuse the Conflicts That Can Lead to Violence in the Workplace
- Author: Denise Winn
- Language: English
- Binding: Paperback
- Number of pages: 148
- EAN: 9781899398027
- ISBN: 9781899398027
- ID: 06475528
- Publisher: Human Givens Publishing Ltd
- Weight: 294 g
- Dimensions: 229 × 151 × 5 mm
- Date of publishing: 30. November 1999
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