General terms and conditions

These general terms and conditions of the internet shop regulate mutual rights and obligations of the contractual parties arising in connection and/or based on the purchase contract. These general terms and conditions are freely available to the Buyer. Submitting an order the Buyer confirms that he became acquainted with these terms and conditions and he agrees with them.

1. Introductory regulations

The owner and operator of this internet shop (hereinafter the „Seller") is Libristo Media s.r.o. based in Sychrov 55, 755 01 Vsetín, Czech Republic, ID: 04448367, VAT: CZ04448367 / VAT: SK4120021653 / VAT: PL5263157836, registered in the Trade Register. The seller is a VAT payer in the Czech Republic, Slovakia and Poland; all prices on the website include VAT. These general terms and conditions (hereinafter the „terms and conditions") govern in accordance with § 1751 Sec. 1 of Law no. 89/2012 Coll., The Civil Code (hereinafter the „Civil Code") mutual rights and obligations of the parties arising in connection with or under the purchase contract (hereinafter the „Purchase contract") concluded between the Seller and any other natural person (hereinafter the „Buyer") through the online shop belonging to the Seller.

Terms and conditions do not apply to cases where the person who intends to buy goods from the Seller is a legal entity or is ordering goods within his/her own business or within his/her independent practice.

Provisions derogating from the terms and conditions can be negotiated in the purchase contract. Divergent arrangements in the contract shall prevail over the terms and conditions.

Provisions of the conditions are an integral part of the purchase contract.

The terms and conditions may be amended by the Seller. This provision shall not affect the rights and obligations arising after the effective period of the previous version of the terms and conditions.

2. User Account

Upon registration of the Buyer on the website, the Buyer can access his\her user interface. From this user interface (hereinafter the „user account") the Buyer can order goods. The Buyer can also order goods without registration directly from the web interface of the shop. In this case, the registration will be done automatically based on the first order.

While registering and ordering goods on the website the Buyer is obliged to provide correct and true information. The Buyer is obliged to update the data referred to the user account whenever they change. All the data referring to the Buyer's user account and ordering goods by the Seller are considered to be correct.

Access to the user account is secured by an e-mail address and a password or an order number. The Buyer is obliged to maintain confidentiality regarding information necessary to access his\her user account.

The Buyer shall not allow the use of the user account to third parties.

The Seller may cancel the user account, especially if the Buyer does not use it for more than three years, or if the Buyer breaches its obligations under the purchase contract (including terms and conditions).

The Buyer accepts that the user account may not be available constantly, especially with regard to the necessary maintenance of hardware and software equipment of the seller, resp. necessary maintenance of hardware and software equipment of third parties.

3. Purchase contract

All the offers presented in the web interface of the shop are not binding and the Seller is not obliged to conclude a purchase contract regarding the presented goods. The provisions of § 1732 Sec. 2 of the Civil Code do not apply.

The web interface of the shop contains a list of goods offered by the Seller for purchase, including prices of the goods offered. Goods prices are inclusive of VAT and all related charges. Prices of goods remain in force as long as they are displayed in the web interface business. This regulation does not limit the Seller's possibility to conclude a purchase contract by conditions settled individually.

The web interface of the shop contains also information about the costs of packaging and shipping of goods.

To order goods, the Buyer fills up an order form in the web interface of the shop. The order form contains detailed information about ordered goods, payment methods, purchase price, required shipping method and costs associated with shipping of the purchased goods (hereinafter collectively the „Order").

Before launching the order, the Buyer has the possibility to check and modify all the details entered into the order form. The Seller verifies the data given by the Buyer and amends if needed. To send the order to the Seller the Buyer clicks on Finish order. Data provided by the Buyer in the order, by the Seller are considered to be correct. The Seller confirms the receipt of the order via e-mail immediately after having received the order, using the e-mail address provided by the Buyer in the user account or in the order (hereinafter the „E-mail address of the Buyer").

The Seller is always entitled to, depending on the nature of the order (quantity of goods, purchase price, the estimated cost of packaging and shipping) to ask the Buyer for additional confirmation (e.g. in writing or by the telephone).

The contractual relationship between the Seller and the Buyer arises when the Seller confirms via e-mail the order receipt (acceptance) using the e-mail address of the Buyer.

The buyer agrees to concluded the contract at a distance. Costs arising on the buyer’s side from the distance contract (internet access, telephone costs) are covered by the buyer, wherein the costs do not differ from the standard rate.

4. Price of goods and payment conditions

Price of the goods and any other costs associated with handling of the goods according to the contract the Buyer may pay the Seller using the following methods:

Additionally to the purchase price, the Buyer is obliged to pay the costs associated with packaging and shipping at the agreed rate. Unless stated otherwise, the purchase price includes the costs associated with shipping of the goods.

Unless stated otherwise the Seller does not require from the Buyer any deposit or any other similar payments. This does not affect the provisions of the conditions (Art. 4) concerning the obligation to pay the purchase price of the goods in advance.

In the case of a cash payment or payment on delivery, the payment is made upon receipt of the goods. In the event of a cashless payment the price is payable within 30 days from the contract conclusion date.

In the case of a cashless payment, the Buyer is obliged to pay the purchase price of the goods. A cashless transfer is considered made as soon as corresponding amount is registered at the Seller´s account.

The Seller is entitled, especially if the Buyer does not provide an additional confirmation of the Order (Art. 3), to require payment of the full purchase price before sending the goods to the Buyer. The provisions of § 2119 Sec. 1 of the Civil Code do not apply.

Discounts offered by the Seller to the buyer cannot be combined.

5. Withdrawal from the contract

The Buyer acknowledges that pursuant to § 1837 of the Civil Code, among others, he cannot withdraw from the purchase agreement for the supply of goods that have been adjusted according to the wishes of the buyer, from the contract for the supply of goods subject to rapid deterioration, as well as items that were after delivery irretrievably mixed with other items, from the contract for the supply of sealed goods which cannot be returned due to hygiene reasons, from a purchase contract for the supply of audio or video recordings or computer program, if their original packaging is breached.

Except for the case referred to in the Article 5 or other cases where the Buyer cannot withdraw from the purchase agreement, the Buyer is entitled, in accordance with § 1829 Sec. 1 of the Civil Code, to withdraw from the purchase contract, within thirty (30) days from receiving of the goods. If the purchase agreement refers to several kinds of goods or items, this period runs from the delivery date of the last item. Withdrawal from the contract must be delivered to the Seller within the period specified in the preceding sentence. To withdraw from the contract the Buyer may used model form provided by the Seller. Withdrawal from the contract the Buyer may send i.a. to the postal address of the Seller or to the Seller's e-mail address

In case of a withdrawal under the Article 5 of the Terms and Conditions, the purchase contract is cancelled from the beginning. The goods must be returned to the Seller within thirty (30) days from the withdrawal. If the Buyer withdraws from the contract, the Buyer bears the cost of returning the goods to the Seller, even in the case where the goods cannot be returned via standard post because of their nature.

In the case of withdrawal pursuant to Art. 5 of the terms and conditions the Seller returns the funds received from the Buyer within thirty (30) days from the withdrawal from the agreement in the same way as the Seller received them from the Buyer. The Seller is entitled to return fulfillment supplied by the Buyer at the time of returning goods or in other way, if agreed by the Buyer and no additional costs is charged. On withdrawal from the contract, the Seller is not obliged to return finances sooner than goods are returned or a proof of goods despatch from the Buyer is given.

If the returned goods are damaged, the value of the refund will be reduced accordingly.

The Seller is entitled to withdraw from the purchase contract any time before the Buyer received the order goods. In this case the Seller returns the purchase price without undue delay to the Buyer's bank account.

In the case that the Buyer is along with the goods given a gift, the gift agreement between the Seller and the Buyer is concluded with a resolutive condition, that in case of the withdrawal from the purchase contract, the deed of the gift is voided and the Buyer is required to return the provided gift to the Seller along with the goods.

6. Shipping and Delivery

In the event that shipping method is chosen on a special request of the Buyer, the Buyer bears the risk and any additional costs associated with this form of transport.

If the Seller under the purchase contract must deliver the goods at the place designated by the Buyer in the purchase order, the Buyer shall accept the goods on delivery.

In the event that it is necessary due to the reasons on the side of the Buyer to deliver the goods repeatedly or by means of a method different than the one determined in the order, the Buyer is obliged to cover the costs related to this repeated delivery, resp. costs associated with the different delivery method.

When taking the goods from the carrier, the Buyer should check the integrity of the package and in case of any defects immediately notify the carrier. The Buyer has also the right to refuse to accept delivery of a consignment which is not in accordance with purchase contract by being incomplete or damaged etc.

7. Responsibility for faulty goods

The rights and obligations of the parties regarding the rights of defective performance shall be governed by the relevant legislation (including the provisions of § 1914-1925, § 2099-2117 and 2161-2174 § Civil Code).

The Seller is responsible to the Buyer for selling the item in compliance with the purchase contract and especially free from defects. A compliance with the purchase agreement means that:

However, Article. 7 of the terms and conditions does not apply to goods sold to the Buyer at a redused price resulting from a defect caused by standard wear and tear.

If a defect apears within six months after receiving the goods, it shall be deemed that the goods were defective at the time of the takeover.

The Buyer's claims arising from the Seller’s liability for defects shall be submitted by the Buyer to the Seller at his premises. The claims shall be deemed submitted from the moment the Seller receives the claimed goods from the Buyer.

Other rights and obligations related to the responsibility for the faulty goods are regulated by the Seller’s claim procedure.

8. Further rights and obligation of the parties

The Buyer acquires proprietary right to the goods as soon as the total purchase price is paid.

In relation to the Buyer, the Seller is not bound by codes of conduct within the meaning of § 1826 paragraph. 1 point. e) of the Civil Code.

Extrajudicial claims are handled by the Seller through the email address The Seller informs the Buyer on the final decision sending an email to his/her email address.

The Seller is entitled to sell goods under a trade license. The trade control is carried out by the Licensing Authority, within the scope of its rights. Personal data protection is exercised by the Office for Personal Data Protection. Czech Trade Inspection performs within the specified range, i.a., supervising compliance with the Act no. 634/1992 Coll., on consumer protection, as amended.

The Buyer takes on risk related to the possible variations in circumstances within the meaning of § 1765 Sec. 2 of the Civil Code.

9. Privacy Policy

Privacy of the Buyer, who is an individual person, is provided by Act No. 101/2000 Coll. about personal data protection, as amended.

The Buyer agrees with further processing of his personal data: name, residential address resp. delivery address, identification number, tax identification number, email address and telephone number (hereinafter the „Personal data").

The Buyer agrees to the processing of his/her personal data for the purpose of realization of the rights and obligations arising from the purchase contract, for the purpose of maintaining his user account and for the purposes of sending newsletters and information to the Buyer.

The Buyer takes note of the obligation to present his/her personal data truly and correctly (registration, Buyer´s account, ordering) and to inform the Seller about any change referring to the personal data without delay.

Processing the personal data of the Buyer, the Seller may appoint a third party as a processor. Besides the goods carriers and companies providing independant evaluation questionaries the personal data will not be passed, without the prior consent of the Buyer, to third parties.

Personal data shall be processed for an indefinite period. Personal data will be processed electronically in an automated manner or in printed form in a non-automated manner.

The Buyer confirms that the personal information is accurate and that he was informed that personal data submission is voluntary.

In the event that the Buyer persumes that the Seller or processor (Art. 9) processes his/her personal data unlawfully he may request from the Seller or the processor an explanation resp. to remedy the situation.

In the case that the Buyer requests information about the processing of his/her personal data, the Seller must provide him/her with this information. The Seller has the right under the preceding sentence to require for information reasonable compensation not exceeding the cost of providing the necessary information.

10. Sending newsletters and saving cookies

The Buyer agrees to receive information related to goods, services or to the shop of the Seller to the e-mail address of the Buyer and agrees furthermore to receive newsletter of the Seller’s shop to the e-mail address of the Buyer.

The Buyer agrees to save so called cookies on his computer while purchasing on the web site of the Seller. Afer the purchase the Buyer has the right to resign from using Cookies.

11. Correspondence

All correspondence related to the purchase agreement must be delivered to the Buyer via e-mail specified in his/her user account or provided by the Buyer in the order.

12. Final provisions

If a relationship associated with the use of the websites or the legal relationship of the purchase contract includes an international (foreign) element, then the parties agree that the relationship is governed by the Czech law. This does not affect the rights of a consumer resulting from the generally binding legal regulations.

If any provision of the terms and conditions is or becomes invalid or ineffective, instead of the invalid provision, the provision whose meaning is the closest to the invalid provision becomes effective. Invalidity or unenforceability of one provision does not affect the validity of other provisions. Amendments and supplements to the purchase agreement or the terms and conditions require a written form.

The purchase contract including the terms and conditions is archived by the Seller in electronic form and is not accessible.

Attachment of the terms and conditions includes a model form and information and guidelines for withdrawal from the contract.

These terms and conditions take effect on November 1 2015.

Contact details of the Seller:

More information about withdrawal from the contract and claims:

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