You might also like

Availability alert

More about Service Management with ITIL

• Book details
• Synopsis
• Trending among others

Book synopsis

This book has come about for a number of reasons. The primary one is that in many of my classes my delegates have expressed their pleasure at my ability to "demystify" what is seen by many as an almost impenetrable subject. I have been told that they like my real-life anecdotes and my ability to express the sometimes convoluted areas in a simple fashion has clarified the subject for them. The book is not intended to replace the five core publications but simply to try and explain the concepts raised in these core books in a form that is slightly more approachable than the reference books would initially suggest. The final word on any of these matters has to be in reading the source materials. These along with others are referenced at the back of the book.

Book details

Book category Books in English Economics, finance, business & management Business & management Management & management techniques

• Full title: Service Management with ITIL
• Author: Keith Sutherland
• Language: English
• Binding: Paperback
• Number of pages: 112
• EAN: 9780954528829
• ISBN: 9780954528829
• ID: 07420646
• Publisher: D S Press Ltd
• Weight: 156 g
• Dimensions: 150 × 209 × 4 mm
• Date of publishing: 12. March 2012

Trending among others

---

---

---