Code: 12207328
The Value Profit Chain
by W. Earl Jr. Sasser, Leonard A. Schlesinger, James L. Heskett
James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results ... more
- Language:
English - Binding: Paperback
- Number of pages: 402
Publisher: Free Press, 2014
- More about this
106.91 zł
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Book synopsis
James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving
Book details
106.91 zł
- Full title: The Value Profit Chain
- Subtitle: Treat Employees Like Customers and Customers Like Employees
- Author: W. Earl Jr. Sasser, Leonard A. Schlesinger, James L. Heskett
- Language: English
- Binding: Paperback
- Number of pages: 402
- EAN: 9781476799988
- ISBN: 1476799989
- ID: 12207328
- Publisher: Free Press
- Weight: 589 g
- Dimensions: 229 × 152 × 23 mm
- Date of publishing: 04. October 2014
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