Code: 04011228
Voice of the Customer
by Yang
Demonstrates how Design for Six Sigma's statistical methods can be deployed to identify key customer needs and assess the cost of poor quality, design robust product to meet those needs, optimize product life cycles, and accuratel ... more
- Language:
English - Binding: Hardback
- Number of pages: 416
Publisher: McGraw-Hill Education - Europe, 2007
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Book synopsis
Demonstrates how Design for Six Sigma's statistical methods can be deployed to identify key customer needs and assess the cost of poor quality, design robust product to meet those needs, optimize product life cycles, and accurately validate their findings.
Book details
Book category Books in English Economics, finance, business & management Business & management Management & management techniques
692.45 zł
- Full title: Voice of the Customer
- Author: Yang
- Language: English
- Binding: Hardback
- Number of pages: 416
- EAN: 9780071465441
- ISBN: 0071465448
- ID: 04011228
- Publisher: McGraw-Hill Education - Europe
- Weight: 744 g
- Dimensions: 231 × 163 × 28 mm
- Date of publishing: 16. December 2007
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