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Book synopsis

From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.

Book details

Book category Books in English Health & personal development Family & health Coping with personal problems

• Full title: Funeral Home Customer Service A-z
• Author: Wolfelt, Alan D., Ph.D.
• Language: English
• Binding: Paperback
• Number of pages: 236
• EAN: 9781879651449
• ISBN: 9781879651449
• ID: 06417367
• Publisher: Companion Press,US
• Weight: 416 g
• Dimensions: 228 × 157 × 16 mm
• Date of publishing: 01. April 2005

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