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Book synopsis

People often assume that listening is easy, yet, it's the least understood communication skill, as well as the most used. We spend 9 per cent of our time writing, 16 per cent reading, 35 per cent talking and 40 per cent listening, yet many of us make little effort to learn or develop listening skills. Poor listening is the cause of communication breakdowns in every area of life. This book suggests effective ways in which to become a better listener. Topics covered include: understanding points of view - yours and others'; communication techniques and rules; difference between hearing and listening; establishing rapport and setting boundaries; body language; how to respond, with and without words; taking risks and expressing feelings; and giving feedback.

Book details

Book category Books in English Reference, information & interdisciplinary subjects Interdisciplinary studies Communication studies

• Full title: How to Listen So That People Will Talk
• Author: Mary Hartley
• Language: English
• Binding: Paperback
• Number of pages: 128
• EAN: 9780859699693
• ISBN: 0859699692
• ID: 04172753
• Publisher: John Murray Press
• Weight: 170 g
• Dimensions: 215 × 139 × 12 mm
• Date of publishing: 01. June 2006

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