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Opis

"Management of Service Industries in Japan" showcases the performance of non-manufacturing industries or service industries in contemporary Japan, specifically on how their performances have improved. The book covers three fields: Part 1: Advanced Service Management in the Service industries (management of convenience store chain Seven-Eleven in Japan, the hotel industry, the sales finance business and auto sales business of Toyota, as well as the application of Toyota production system to life insurance company); Part 2: Advanced Service Management in the Public and Non-Profit Organizations (performance evaluation of local governments in Japan, BSC (balance scorecard) in local government hospitals in Japan, and cost and pricing policy of a telecommunications company); and, Part 3: General Concepts and Techniques Applied to the Service Management (Japanese-like "hospitality" in the retail industry, service level agreement (SLA) in IT and shared service companies, and ICT (Information & Communication Technology) applied to BPN (Business Process Network) of service industry).

Szczegóły książki

Kategoria Książki po angielsku Economics, finance, business & management Industry & industrial studies Service industries

• Pełny tytuł: Management Of Service Businesses In Japan
• Autor: Noriyuki Imai, Takami Matsuo, Yasuhiro Monden
• Język: Angielski
• Oprawa: Twarda
• Liczba stron: 208
• EAN: 9789814374668
• ISBN: 9814374660
• ID: 05070618
• Wydawca: World Scientific Publishing Co Pte Ltd
• Waga: 430 g
• Wymiary: 235 × 157 × 16 mm
• Data wydania: 22. December 2012

Ulubione w innej kategorii

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