You might also like

More about Social Media Marketing in Tourism and Hospitality

• Book details
• Synopsis
• Trending among others

You get 391 loyalty points

Book synopsis

This book describes ongoing developments in social media within the tourism and hospitality sector, highlighting impacts on both the demand and the supply side. It offers a combination of theory and practice, with discussion of real-life business experiences. The book is divided into three parts, the first of which provides an overview of recent trends in social media and user-generated content, clarifies concepts that are often used in an overlapping way and examines the digitization of word of mouth via online networks. The second part analyzes the impacts that social media can have on traveler behavior for each step in the travel process and also on suppliers, highlighting opportunities, threats and strategies. In the third part of the book, future potential trends deriving from the mobile marketing technologies are explored and possible methods for social monitoring by means of key performance indicators are examined. It is considered how engaging customers by means of social media might increase customer loyalty, foster electronic word-of-mouth communication, and consequently have important effects on corporate sales and revenues. The discussion encompasses methods to measure company performance on each of the social media in order to understand the optimal mix that will assist in converting lookers into bookers .

Book details

Book category Books in English Economics, finance, business & management Industry & industrial studies Service industries

• Full title: Social Media Marketing in Tourism and Hospitality
• Author: Roberta Minazzi
• Language: English
• Binding: Hardback
• Number of pages: 163
• EAN: 9783319051819
• ISBN: 3319051814
• ID: 02443327
• Publisher: Springer International Publishing AG
• Weight: 444 g
• Dimensions: 242 × 162 × 16 mm
• Date of publishing: 03. November 2014

Trending among others

---

---

---