Code: 02705565
Customer Experience 3.0
by John Goodman
With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. This book provides guidance on what wo ... more
- Language:
English - Binding: Hardback
- Number of pages: 256
Publisher: HarperCollins, 2014
- More about this
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More about Customer Experience 3.0
Book synopsis
With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. This book provides guidance on what works, what doesn't - and the revenue and word-of-mouth payoff of getting it right.
Book details
Book category Books in English Economics, finance, business & management Business & management Sales & marketing
- Full title: Customer Experience 3.0
- Author: John Goodman
- Language: English
- Binding: Hardback
- Number of pages: 256
- EAN: 9780814433881
- ISBN: 081443388X
- ID: 02705565
- Publisher: HarperCollins
- Weight: 516 g
- Dimensions: 239 × 161 × 23 mm
- Date of publishing: 12. August 2014
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