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Opis

In this guide to involving employees in the process of Total Quality Management, Harry V. Roberts and Bernard F. Sergesketter make the argument that "personal quality checklists" - by which employees monitor waste reducers and value adding activities in their immediate work environment - can significantly increase individual understanding of the general concepts and implementation of TQM. Drawing on two years of research at AT&T, the authors demonstrate how these systematic self-appraisals lead to improvement in personal job effectiveness, and help employees better serve internal and external customers. Monitoring performance improvement with checklists, they show, is an important contribution in the successful transformation of an organization into a Total Quality Management company.

Szczegóły książki

Kategoria Książki po angielsku Economics, finance, business & management Business & management Management & management techniques

• Pełny tytuł: Quality Is Personal
• Podtytuł: A Foundation For Total Quality Management
• Autor: Harry V. Roberts, Bernard Sergesketter
• Język: Angielski
• Oprawa: Miękka
• Liczba stron: 176
• EAN: 9780029266250
• ISBN: 0029266254
• ID: 04487780
• Wydawca: Simon & Schuster
• Waga: 213 g
• Wymiary: 235 × 156 × 13 mm
• Data wydania: 28. June 1993

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