Zobacz książki o podobnej tematyce

Powiadomienie o dostępności

Więcej informacji o Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone

• Dane szczegółowe
• Opis
• Ulubione w innej kategorii

Za ten zakup dostaniesz 50 punkty

Opis

Effective and practical strategies for dealing with difficult, unmanageable customers on the telephone are offered in this essential guide for call center managers and other service-oriented positions. Advice on utilizing tone of voice to defuse conflict is provided, as well as 18 basic rules to follow in order to maximize caller satisfaction. A four-pronged approach known as LIFT--listening to customers, involving oneself in the situation, focusing on the issue, and thanking the customer--is explained. Making use of these time-tested techniques can turn even the most nightmarish patrons into devoted customers.

Szczegóły książki

• Pełny tytuł: Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone
• Autor: Shaun Belding
• Język: Angielski
• Oprawa: Miękka
• Liczba stron: 204
• EAN: 9781550226959
• ISBN: 1550226959
• ID: 12291314
• Wydawca: E C W Pr
• Waga: 295 g
• Wymiary: 203 × 152 × 13 mm
• Data wydania: June 2006

Ulubione w innej kategorii

---

---

---