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Opis

This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses.

Szczegóły książki

Kategoria Książki po angielsku Economics, finance, business & management Industry & industrial studies Service industries

• Pełny tytuł: Principles of Hotel Front Office Operations
• Autor: Jeremy Huyton
• Język: Angielski
• Oprawa: Miękka
• Liczba stron: 336
• EAN: 9781844800902
• ISBN: 1844800903
• ID: 01259444
• Wydawca: Cengage
• Waga: 580 g
• Wymiary: 245 × 192 × 19 mm
• Data wydania: 27. November 2001

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